CPro360 Support

Need a hand with CPro360? The fastest way to reach a human is email. We help builders, project managers, subcontractors, and homeowners using both the web app at app.cpro360.com and the CPro360 mobile apps.

1. Getting Started

CPro360 accounts are created by your company's CPro360 administrator — when they add you to a project or team, you'll receive an email invitation with a link to set your password. If you expected an invitation and didn't get one, check your spam folder, then ask your administrator to resend it from their CPro360 account.

New to CPro360 and want to set up your own company? You can start a free trial at www.cpro360.com.

2. Signing In

• Forgot your password? Use the "Forgot password?" link on the sign-in screen of the web or mobile app to receive a reset email.
• Two-factor authentication. Administrators are required to use an authenticator-app code. If you've lost access to your authenticator, use one of the recovery codes you saved during setup, or contact your administrator or support@cpro360.com.
• Face ID / biometric sign-in on mobile can be enabled or disabled from the app's sign-in screen and Settings.

3. Using the Mobile App

• Works offline. You can open projects, read documents, and log work with no signal — your changes sync automatically once you're back online.
• Receipt capture. Photograph a receipt and the app reads the vendor, amount, date, and line items for you; review before saving.
• Languages. The app is available in English and Spanish; it follows your device language and can be changed in Settings.

4. Managing Your Account

• Update your profile. Open Settings → Profile in the app or web to change your name, phone, and other details.
• Notification preferences. Choose which email and SMS alerts you receive under Settings → Notifications.
• Delete your account. You can delete your account and personal information directly from the mobile app: open Settings → Profile → Delete Account and confirm. This signs you out everywhere and removes your personal data. Project data owned by your company is retained by the organization. If you're the only administrator on a company account, you'll be asked to make another team member an administrator first, or you can email support@cpro360.com to close the account.

5. Privacy & Security

Read how we handle your data in our Privacy Policy, and how to report a security issue on our Security page. Our terms of service are available at Terms & Conditions.

6. Still Stuck?

Email support@cpro360.com with a description of what you were trying to do, the screen or page you were on, and a screenshot if you have one. We'll get back to you within one business day.